Frequently Asked Questions

Frequently Asked Questions

What Is The Refund Policy?

We do not issue refunds on already shipped boxes. If you’d like to cancel your subscription please login to your portal and do so before your auto renewal. Monthly memberships auto renew each month on the day you subscribed. Please cancel before then so you are not charged. If you have a 6 month membership and have not yet been billed for your bi-monthly installment, please cancel before then. If you have already paid for your annual membership and are not satisfied, please contact support@thedivorcecase.com .

What Happens If My Products Arrive Damaged?

If your products or box has arrived damaged, please contact customer service at support@thedivorcecase.com and we will sort the matter out immediately.

Can I Return An Item?

If an item arrives damaged, we will gladly exchange or replace it.Please contact support@thedivorcecase.com . We do not accept returns on opened or used items.

How Do I Join The Online Community?

Instructions on how to join the private community group will be sent to you via email.

I Got The Wrong Case This Month, Do I Send It Back?

Oh no! No need to send it back. Feel free to share the items with some friends. Contact support@thedivorcecase.com and we’ll send the correct box out to you right away.

How Much Is Shipping?

Shipping is a flat fee of $4, which is not included in your case cost. Shipping costs more than what you’re charged, but we pay the rest.

How Do I Pause My Subscription?

Heading out of town? Won’t be home? No worries. You can login to your portal and choose an option to pause your subscription.

What’s included in The Divorce Case Subscription?

The Divorce Case is a monthly subscription box (5-7 items) for women going through all different stages of divorce. Every month you will receive your box, you’ll have access to Lauren’s weekly column filled with articles geared towards self care, family and trauma, and helpful tips like how to shake my ex like a professional. You’ll also get to be a part of an exclusive online community with access to videos, speakers, therapists and more.

I’m Not Divorced, But I Want To Gift This To Someone Who Is Going Through A Divorce. How Do I Do That?

This is a great gift for someone going through a divorce! At check out, select the gifting tab, from there it will instruct you to designate who it is for and you can even leave a personal message.

How Do I Cancel My Membership?

If you would like to cancel your membership, you will need to do so before your membership monthly, 3 month or 6 month membership renews.. If you cancel, you will no longer receive your monthly box, you also will lose access to the column and the exclusive online community. Please login to your portal, click manage, then subscription settings, and then click on cancel my subscription.